HQ777 Privacy Policy

01 Introduction

This Privacy Policy applies to all personal data collected and processed by HQ777 in connection with the hq777.vu website, the HQ777 mobile app and all services available through the platform. It applies to all registered players, including players in Pakistan who use the platform to access casino games, sports betting, Bingo, fish shooting games and other features.

By creating an account on HQ777 and using any part of the platform, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected and used. This Policy should be read alongside the Terms and Conditions.

We update this policy from time to time as the platform and applicable data practices evolve. The most current version is always published on this page with the date of the last update shown at the top. If we make a significant change, we will notify registered players by email before the new version takes effect.

02 Data We Collect

HQ777 collects personal information in the following categories. We only collect what is necessary for the specific purpose described.

We do not collect sensitive personal data such as religious beliefs, political opinions or biometric data. We do not collect financial data beyond what is required to process your PKR transactions through the payment methods you have chosen.

03 How We Collect Your Data

Your personal data reaches HQ777 through the following channels:

• Direct input: When you register an account, complete identity verification, make a deposit or withdrawal, contact support or update your account profile, you directly provide us with your information.
• Automated collection: When you browse the HQ777 website or use the mobile app, certain technical data — IP address, device information, session data — is collected automatically through cookies and server logs.
• Payment processors: When you make a PKR transaction via JazzCash, Easypaisa, Raast or bank transfer, the relevant payment processor confirms transaction status and reference details to HQ777. We do not receive your full mobile wallet PIN or banking credentials.
• Identity verification providers: Where we use a third-party provider to carry out KYC checks, that provider may return a verification result and relevant identity confirmation details to HQ777.
• Fraud and security tools: Automated risk and fraud detection systems may gather behavioural data during your session to identify unusual activity and protect your account.

04 How We Use Your Data

HQ777 uses your personal data only for clearly defined purposes. We do not use your data in ways you would not reasonably expect given the nature of the platform.

• Account management: Creating and maintaining your player account, verifying your identity and age, and ensuring you meet eligibility requirements.
• Service delivery: Providing access to games, sports betting markets, promotions, the mobile app and all other platform features you use.
• Payment processing: Handling your PKR deposits and withdrawals through your chosen payment methods — JazzCash, Easypaisa, Raast, bank transfer or card.
• Security and fraud prevention: Detecting and preventing fraudulent activity, money laundering, multiple account creation and other prohibited conduct described in the Terms and Conditions.
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour and, where appropriate, reaching out to offer support tools such as deposit limits or cooling-off periods.
• Customer support: Responding to queries, processing complaints, and resolving disputes about game outcomes or transactions.
• Platform improvement: Analysing aggregated usage data to understand how players navigate the platform and improve the overall experience.
• Marketing communications: Sending promotional messages about bonuses, PSL betting offers and new features — only to players who have opted in to receive them. You can opt out at any time.

05 Sharing Your Data

HQ777 does not sell your personal data to third parties. We do share data in the following specific and limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, banks and card processors receive the transaction data they need to execute your PKR deposits and withdrawals. They are bound by their own privacy policies and applicable financial data regulations.
• Game providers: Third-party game studios and live casino providers receive a player session token and stake data to deliver game outcomes. They do not receive your name, contact details or payment information.
• Identity verification services: Where KYC checks are required, we share the necessary documents with our verification partner. Verification results are returned to HQ777 and the originals are not retained by the verification provider beyond the period needed to complete the check.
• Fraud and security services: Third-party fraud detection tools may process device and behavioural data to generate a risk score. This is used to protect your account and the integrity of the platform.
• Legal and regulatory requirements: HQ777 may be required to disclose player information in response to a lawful request from a competent authority. We will notify affected players where we are legally permitted to do so.
• Business transfers: In the event of a merger, acquisition or sale of assets involving HQ777, player data may be transferred as part of that transaction. Players would be notified before any such transfer takes place and the new entity would be bound by this Privacy Policy.

All third parties with whom we share data are required to maintain appropriate data security standards and are prohibited from using your data for purposes beyond those for which it was shared.

06 Payment Data & PKR Transactions

All financial transactions on HQ777 are conducted in Pakistani Rupees (PKR). When you make a deposit or withdrawal, you provide payment details — such as your JazzCash mobile number, Easypaisa wallet number, Raast ID or bank account details.

HQ777 handles payment data with particular care:

• Full mobile wallet PINs and banking passwords are never collected or stored by HQ777 at any point in the transaction process.
• PKR transaction records — amounts, dates, payment method references — are stored securely and retained for the period described in the Data Retention section below.
• Payment method details used for deposits are stored to enable withdrawals to be returned to the same method, reducing the risk of misdirected funds.
• Transaction data may be reviewed by the HQ777 payments and compliance team as part of withdrawal verification and anti-money-laundering checks.

07 Cookies & Tracking Technologies

HQ777 uses cookies — small text files stored on your device — and similar technologies such as local storage and session tokens. These serve several purposes on the platform:

• Essential cookies: Required for the platform to function. These maintain your login session, remember your currency preference (PKR) and keep your game session active. Without these, the platform cannot operate correctly.
• Performance cookies: Collect anonymised data about how players navigate the platform — which pages are visited, how long sessions last, which games are most popular. This data is used in aggregate to improve the platform experience and is not linked to individual identifiable players.
• Functionality cookies: Remember your preferences, such as your preferred language settings and last-used payment method, so you do not have to re-enter them every visit.
• Security cookies: Used by fraud detection systems to identify unusual device or behavioural patterns across sessions.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling essential cookies will affect the functionality of the HQ777 platform and some features may not work correctly. HQ777 does not currently use third-party advertising cookies or behavioural advertising tracking.

08 Data Retention

HQ777 retains your personal data for as long as your account is active and for a defined period after account closure. Specific retention periods depend on the category of data:

• Account and identity data: Retained for the duration of your active account and for a period of five years following account closure, to meet financial record-keeping and fraud prevention obligations.
• Transaction records (PKR deposits and withdrawals): Retained for a minimum of five years from the date of each transaction in line with standard financial record requirements.
• Game and betting records: Retained for a minimum of three years to enable dispute resolution and responsible gaming monitoring.
• Support communications: Live chat transcripts and email correspondence are retained for two years from the date of the conversation.
• Marketing preferences: Opt-in and opt-out records are retained for the duration of your account to maintain an accurate record of your communication preferences.

When data reaches the end of its retention period and there is no legal or regulatory basis to retain it further, HQ777 will securely delete or anonymise it. Anonymised data — where all identifying information has been removed — may be retained for longer periods for aggregate analytics purposes.

09 Your Rights Over Your Data

As an HQ777 player, you have rights over the personal data we hold about you. The following rights are available to you and can be exercised by contacting HQ777 support:

HQ777 will respond to data rights requests within a reasonable timeframe. We may need to verify your identity before processing a request to ensure we are releasing or modifying the correct player's data. Requests can be submitted via live chat or by email to [email protected].

10 Security Measures

HQ777 takes data security seriously and implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure:

• Encryption: Personal and financial data transmitted between your device and HQ777 servers is encrypted using TLS. Data stored on our servers is encrypted at rest.
• Access controls: Access to player data within the HQ777 organisation is role-based and limited to staff with a genuine operational need. Access is logged and reviewed.
• Fraud detection: Automated systems monitor account activity in real time to detect unusual patterns that may indicate account compromise or fraudulent behaviour.
• Security testing: The HQ777 platform is subject to regular security assessments to identify and remediate vulnerabilities before they can be exploited.
• Incident response: In the event of a data breach that is likely to affect your personal data, HQ777 will notify affected players promptly and take all reasonable steps to contain and remediate the breach.

While HQ777 takes every reasonable precaution, no online platform can guarantee absolute security. You play an important role in protecting your account — use a strong, unique password, do not share your login credentials, and contact support immediately if you notice any unusual activity on your account.

11 Minors & Age Policy

HQ777 is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. During registration, all players are required to confirm that they are 18 or older. Where we have reason to believe that a player may be underage, we will require age verification documents before the account is permitted to continue.

If HQ777 discovers that personal data has been collected from a person under 18, that data will be deleted promptly and the associated account will be closed immediately. Any balance held in the account at the time of closure will be handled in accordance with our Terms and Conditions.

If you are a parent or guardian and believe that a minor in your care has registered on HQ777, please contact support immediately at [email protected] so the account can be reviewed and closed without delay.

12 Updates to This Policy

HQ777 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable data practices, or other reasons. The date of the most recent update is always shown at the top of this page.

When we make material changes — changes that significantly affect how your data is used or your rights — we will notify all registered players by email before the updated policy comes into effect. For minor clarifications and formatting updates, we will update the page without individual notification, though the updated date will always reflect the change.

Continuing to use HQ777 after an updated Privacy Policy has taken effect constitutes acceptance of the revised policy. If you do not agree with the changes, you should close your account before the new version takes effect.

13 Contact & Data Requests

For any questions about this Privacy Policy, to exercise your data rights, or to report a concern about how your personal data has been handled, please get in touch with the HQ777 support team:

• Live chat: Available inside your account after login — the fastest way to reach us for urgent queries.
• Email: [email protected] — for data access requests, correction requests or erasure requests, please include your registered username and a clear description of what you are requesting.

We aim to acknowledge all data-related requests within two business days and to resolve them within 30 days where possible. For complex requests that require more time, we will keep you updated on progress.